Operational and Implementation Plan
How the Restaurant Will Run
Our Nigerian and African cuisine restaurant will offer authentic dishes such as jollof rice, suya, and egusi soup to the multicultural population in Terrace, Canada. The restaurant will be run by three partners Judith, Benedicta and Fidelia, each taking charge of what they do best. I will manage the kitchen, making sure all meals are cooked properly and taste great. Fidelia will handle the money, keeping track of how much we earn and spend so the business stays profitable. Benedicta will focus on bringing in customers by promoting the restaurant and ensuring they have a good experience.
Steps to Open the Restaurant
The first step is to find a good location in Terrace, somewhere convenient for customers, a place that is easy for customers to visit, whether they want to dine in or take food to go. This process should take about one or two months. Once we have a location, we will renovate and decorate the space to make it feel warm and inviting, showcasing African culture. This will take another two to three months and require hiring people to help with the design and setup.
Next, we will finalize our menu, making sure we have all the traditional African dishes we plan to serve, such as Jollof rice, Suya, and Egusi soup. At the same time, we will find reliable suppliers for fresh ingredients. This step should be completed about a month or two before we open.
As we get closer to opening, we will hire and train staff. This includes chefs, servers, and delivery drivers. We want to make sure everyone understands how to prepare food properly, interact with customers, and follow health and safety rules. Hiring and training will take about a month before opening.
To reach more customers, we will set up an online ordering system and arrange for food deliveries. This will be done a couple of weeks before opening, making sure everything runs smoothly before we officially start.
Stocking up on ingredients, kitchen tools, and all other supplies is another important step. We will put an inventory system in place so we always know what we have and what we need to order. Around the same time, we will also complete all health and safety checks to meet government food standards.
Finally, we will open the restaurant. Before the grand opening, we will have a “soft launch” where we invite a small group of people to test our service and help us fix any issues. Then, we will have a big opening event to introduce ourselves to the community and start bringing in customers.
Timeline for Opening
1-2 months: Find and secure a location, begin renovations, finalize the menu, and start sourcing ingredients.
3 Month: Finish setting up the restaurant, hire and train staff, and set up the online ordering system.
4 Month: Stock up on inventory, complete health and safety checks, and do a soft launch.
5 Month: Officially open the restaurant to the public.
How the Restaurant Will Run After Opening
Every day, I will be in charge of the kitchen, making sure food is cooked well and served on time. Benedicta will take care of customer service, making sure everyone enjoys their experience. We will have a schedule to keep everything organized.
Fidelia will keep an eye on the money side of things, tracking sales and expenses to ensure the restaurant makes a profit. She will also use accounting software to manage records and plan for future growth.
Benedicta will handle customer feedback by talking to diners, checking online reviews, and making improvements based on their suggestions. The goal is to build a strong customer base and keep people coming back.
Handling Possible Problems
We will offer discounts or special deals to attract customers if business slows down because people are spending less. In case of ingredient shortages, we will have backup suppliers so we never run out of key items. Since African food is new to many people in Terrace, we will host tasting events and offer small samples to introduce our dishes to the community.